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When you use your winitogel account — whether to fund your wallet via OVO, complete a QRIS scan, or check your transaction history — your personal data moves through our platform. This page explains exactly what we collect, why we collect it, and what rights you have over it.
We collect the information you provide when you register an account, verify your identity, and carry out transactions. This includes your name, contact details, and the payment method you connect — whether that is OVO, Bank Transfer, or QRIS. We also record session data to keep your account secure and to resolve any dispute about a deposit or withdrawal. The data we hold falls into three groups: account credentials, transaction records, and device or session logs. Account credentials let you log in and keep your wallet linked to the right profile. Transaction records are your audit trail — the timestamps, amounts, and payment channel for every deposit and withdrawal you make. Session logs help us detect unusual access patterns and flag anything that looks out of place on your account. We process this data on the basis of contract performance (your account agreement with us) and our legitimate interest in keeping the platform secure. We do not sell your information to third parties, and we do not share it with advertisers. Where local law in Indonesia requires us to retain records for a defined period, we follow that obligation. Access to your stored data is restricted to the team members and systems that need it to run your account. You can ask us to review, correct, or query any record we hold — see the contact section below for how to reach us.
OVO payment details are processed to complete your deposit or withdrawal. We store only what is needed to match your transaction to your account — never full payment credentials.
For Bank Transfer deposits, we log the reference number and confirmation status so our support team can trace any delay directly from your transaction record.
QRIS scan data is used to confirm payment and credit your wallet. Confirmation status is visible in your account dashboard after each successful transaction.
This policy covers your interaction with the winitogel platform where local law permits. It draws clear lines between what falls under our direct responsibility and what sits outside it — so you know exactly whose terms govern each part of your experience.
Any data tied to your registration, login session, or account settings is fully within the scope of this policy. We own that data relationship and you can request changes through our support channel.
Transaction records for OVO, Bank Transfer, and QRIS payments are covered. We keep these records for account integrity and to support any dispute you raise with our team.
Game session data generated while you play titles on our lobby — including round results and wallet movements — falls within this policy. Game content itself is delivered by our studio partners.
Payment gateways, e-wallet providers, and any external link you follow from our platform operate under their own privacy terms. We are not responsible for data handled outside our platform.
You have practical choices over the data we hold on your account. Reviewing your transaction history is the most direct one — your account dashboard shows every deposit and withdrawal, including the payment method used and the timestamp. If a record looks wrong, you can ask us to investigate and correct it. We will match the entry against our server log and the payment channel record before giving you a written response. You can also ask us to export a summary of the personal data tied to your account, or raise a question about how a specific piece of information is being used. If you believe we are holding data we no longer need, you can request that we review the retention. We aim to respond to all data-related requests within the timeframe local law requires, and we will keep you updated if we need more time. Reach us through the support contact listed in the section below.
Log in and open the transaction history section of your account to see a full list of deposits and withdrawals, with payment channel and timestamp for each entry.
If your registered name, contact email, or phone number is out of date, submit a correction request through our support channel with the accurate information.
Not sure why we hold a specific piece of data? Send us a written question via the contact address below and we will explain the basis and the retention period.
If you think we are retaining information we no longer need, contact our support team. We will review the record against our retention policy and respond in writing.
Privacy questions and data requests go directly to our support team. We handle them separately from general account help so they reach the right person without delay. Use the channel that works best for you.
Open the live chat widget from any page of the platform. Describe your data request and our team will log it, assign a reference number, and follow up within the required timeframe.
For written data requests — correction, export, or retention review — email our support address from the address registered on your account so we can verify your identity quickly.
The Help section of your account dashboard links to the support queue for data-related queries. Submitting from there automatically attaches your account ID, which speeds up the response.
Data security is built into the account flow at winitogel, not added on top of it. Access controls, session management, and retention rules are applied by default — not only when you ask.
We use session cookies to keep you logged in and to detect access from an unfamiliar device. You can clear cookies from your browser at any time; doing so will end your active session and prompt a fresh login.
Each login session is tied to your registered credentials. If our system flags an unusual access pattern on your account, we may ask you to verify your identity before continuing.
We keep transaction records for the period required by applicable local law in Indonesia. After that period, records are deleted or anonymised. You can ask which records we currently hold by contacting support.
If we update this privacy policy in a material way, we will post a notice on the platform and display the effective date at the top of this page. Continuing to use your account after that date means you have seen the updated terms.
These are the questions our users most often ask about how we handle their data. If your question is not here, contact us through the support routes listed above.
At registration we collect your name, email address, phone number, and the country of your account. When you make a deposit or withdrawal, we also log the payment method you used — OVO, Bank Transfer, or QRIS — and the transaction reference, so we can match it to your wallet record.
Yes. Your transaction history and account details are visible in your dashboard after login. For a broader export of the personal data tied to your profile, contact our support team with a written request from your registered email address.
Contact our support team through live chat or email and provide the correct detail — name, phone number, or email. We will verify your identity against the registration record and update the information once confirmed. Changes are usually reflected in your account within one to two business days.
We do not sell or share your data with advertisers. We pass only what is needed to process your payment to the relevant payment channel — OVO, your bank, or the QRIS gateway. External providers handle that data under their own privacy terms, which are separate from this policy.
We retain transaction records for the period required by applicable law in Indonesia. After that period, records are deleted or anonymised. If you want to know the retention period for a specific record on your account, send a written query to our support team.
If you request account closure, we stop processing your data for active account purposes. We may retain certain records — particularly transaction logs — for as long as local law in Indonesia requires. We will confirm the retention position in writing when we process your closure request.